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Support hours

Category: General

You can open a ticket via this portal 24/7. Regular support hours are weekdays, 08:00–17:00. You can expect a response within 48 hours.

Unable to Login as Expert

Category: SPHAIR App

Symptoms No access to the SPHAIR App Error Message stating that you are registered with another login Troubleshooting Guide Create a new ticket and explain that you are experiencing this issue. The...

I forgot my password

Category: ePaper

Have you forgotten your ePaper password? This article will help you reset the password. Trigger reset Navigate to the ePaper (https://epaper.sphair.ch) Click on the "Forgot password" button at the bo...

Self-Registration

Category: ePaper

The ePaper supports self-registration. Navigate to https://epaper.sphair.ch and click on “Register”. Enter your email address. The ePaper will then send you a confirmation code. Enter this code and f...

My eIAM onboarding code has expired. How can I get a new one?

Category: SPHAIR App

You can get a new onboarding code by contacting your administrator. He or she can send you a new onboarding code.   Who's my administrator: - Flight Instructors, P&S FI, Inspector Para, Skydive In...